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RETURNS & EXCHANGES

Your satisfaction is our priority. We want you to love your products.

30-Day Returns

Return within 30 days of purchase

Easy Process

Simple return procedures

Full Refund

Money back guarantee

Return Policy

We accept returns within 30 days of the delivery date for a full refund. Products must be in their original condition, unused, and in the original packaging.

Please note: Due to hygiene reasons, opened skincare products cannot be returned unless defective or damaged.

How to Return an Item

  1. Contact our customer service team at jgbeauty1025@gmail.com with your order number
  2. We'll provide you with a return authorization and shipping instructions
  3. Package your item securely in the original packaging
  4. Ship the item back using the provided return label
  5. Once we receive your return, we'll process your refund within 5-7 business days

Exchanges

If you'd like to exchange a product for a different size or variant, please contact us at jgbeauty1025@gmail.com. We'll be happy to help you find the perfect product.

Exchanges are subject to product availability. If the item you want is out of stock, we can process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at jgbeauty1025@gmail.com with photos of the item and packaging. We'll send you a replacement right away at no additional cost.

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