Find answers to common questions about our products and services
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Orders are processed within 1-2 business days.
Yes! We offer free standard shipping on all orders over $80 within Australia.
Absolutely! Once your order ships, you'll receive a tracking number via email.
We currently ship within Australia only. International shipping options are coming soon.
Yes! All JG Beauty products are cruelty-free and never tested on animals.
Most of our products are vegan. Please check individual product descriptions for specific information.
Our products are formulated to be suitable for all skin types. However, we recommend patch testing new products, especially if you have sensitive skin.
Store products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use.
We accept returns within 30 days of delivery for unused products in original packaging. Due to hygiene reasons, opened products cannot be returned unless defective.
Once we receive your return, refunds are processed within 5-7 business days to your original payment method.
Yes! Contact us at support@jgbeauty.com and we'll help you with an exchange, subject to availability.
We accept all major credit cards, debit cards, and Afterpay for flexible payment options.
Yes! We use industry-standard SSL encryption to protect your payment information.
Please contact us immediately at support@jgbeauty.com if you need to modify or cancel your order. We process orders quickly, so we can only make changes if the order hasn't been shipped yet.
Subscribe to receive exclusive offers, skincare tips, and be the first to know about new product launches